EMERGENCY RIDE HOME PROGRAM

What is ERH?

The Emergency Ride Home (ERH) Program is the "commuter's insurance policy." Carpooling, vanpooling, biking, walking, or taking transit to work are all better for the environment than driving alone and help reduce traffic on roadways. But what happens when someone is at work without a car and needs to get home in an emergency? ERH participants can rest assured – they’ll never be left stranded.

  • Who is Eligible to use ERH?

    • You must be an employee or member of a company or organization that participates in the ERH
    • Participants must either carpool, vanpool, bike, walk, or take transit to work (please note that your employer may require you to use one of these alternatives a minimum number of days per week).Participants must either carpool, vanpool, bike, walk, or take transit to work (please note that your employer may require you to use one of these alternatives a minimum number of days per week).
    •  All program users must have an account on GoMassCommute with their home and work addresses updated and at least one green trip logged in the past 30 days.

  • What Qualifies as an Emergency?

    Valid reasons for taking a ride:

    • Illness /severe crisis of participant or immediate family member.
    • Stranded at work because the carpool or vanpool driver left due to emergancy.
    • Supervisor obligates you or your driver to work past your normally scheduled time with no prior notice.

    Invalid reasons for use:

    • Personal errands or appointments.
    • Business-related travel.
    • working late without a supervisor's request.
    • Injury on the job (workers comp).
    • Inclement weather.
    • Utility failure.

  • Acceptable Destinations

    • Participants home.
    • Public transportation connection point.
    • Hospital or doctors office in the event of sudden illness.
    • Other appropriate destinations as approved by the TMA Director.
Qualified participants can immediately redeem ERH within the GoMassCommute platfromand commute worry-free knowing that they will have access to emergency rides through Lyft at no out of pocket cost.

Details about eligibility, what qualifies as an emergency, where the service covers, and how to book a ride are all available under the Rewards tab in GoMassCommute.

GREEN COMMUTERS: NEVER GET STRANDED

Our Emergency Ride Home Program (ERH) gives you the peace of mind to commute sustainably. ERH guarantees you transportation home, to the doctor, daycare, or any other qualified destination via Lyft™ if an emergency arises when you commuted to work by carpool, vanpool, transit, biking, or walking. Create an account on GoMassCommute, update your work & home locations, and log at least one green trip to redeem this benefit whenever you need it!
Redeem ERH Today at GoMassCommute.com

How ERH Works

After registering for an account on GoMassCommute, here's how it works:
Step 1
Update your profile with you home and work addresses and enable texting for your account.
Step 2
Log at least one green trip within the past 30 days.
Step 3
Go to the Rewards tab, select Learn More under Emergency Ride Home, then fill out the breif survey with why you need a ride home. You will then be sent a Lyft code for up to $50.